Privacy Policy

This Privacy Policy explains how Pinehurst Grove Wellness Pty Ltd (ABN 67 438 291 054) ("we", "us", "our") collects, uses, stores, and discloses personal information. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

We may collect: full name; telephone number; email address; postal address; payment information (processed by third-party payment providers - we do not store card data); order details; website usage data (via cookies and analytics tools); IP address; browser and device information; and any information you voluntarily provide via contact or order forms.

2. How we collect personal information

We collect personal information directly from you when you: place an order; submit an enquiry via our contact form; subscribe to communications; or interact with our website. We also collect certain technical information automatically via cookies and analytics tools (see section 7).

3. Why we collect personal information and how we use it

We use personal information to: fulfil and manage orders; respond to enquiries; deliver customer service; send service-related communications; improve our website and services; comply with legal obligations; and, where you have consented, to send marketing communications. We do not use personal information for purposes incompatible with those for which it was collected.

4. Legal basis for processing

Under Australian privacy law, we are required to handle personal information only for a primary purpose or a directly related secondary purpose, or with consent. For visitors from the European Economic Area, our processing bases include: contract performance (order fulfilment); legitimate interests (website analytics, fraud prevention); legal obligation; and consent (marketing communications, non-essential cookies).

5. Disclosure of personal information

We may disclose personal information to: payment processors; delivery and logistics partners; IT service providers and hosting companies; legal and professional advisers; and regulatory authorities where required by law. We do not sell personal information to third parties.

6. International transfers

Some of our service providers are located outside Australia. When we transfer personal information internationally, we take reasonable steps to ensure recipients handle it in accordance with the APPs or equivalent standards. Where transfers occur to countries without equivalent privacy protections, we rely on contractual safeguards.

7. Google services - Analytics, Ads and Remarketing

Our website uses Google Analytics (cookies: _ga, _gid, _gat) to analyse traffic. We use Google Ads and Google Remarketing, which may place the conversion cookie _gcl_au. These services may collect your IP address and browsing behaviour. Google's data processing terms apply. We implement Google Consent Mode v2: by default, advertising and analytics storage are denied until you consent via the cookie banner. You can adjust preferences at any time. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout. For Google Ads settings, visit adssettings.google.com.

8. Cookies

We use cookies for essential functionality, analytics and marketing. Essential cookies are always active. Non-essential cookies require your consent, given via the cookie banner. See our Cookie Policy for full details.

9. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for 7 years for tax and accounting purposes. Analytics data is retained in accordance with Google's standard retention periods.

10. Your rights

Under the Privacy Act 1988, you have the right to: access personal information we hold about you; request correction of inaccurate or out-of-date information; make a complaint about how we handle your information; and, in some circumstances, request deletion. To exercise these rights, contact us at info@purgetryouth.shop. We will respond within 30 days.

11. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Our website uses HTTPS encryption. Access to personal information within our organisation is limited to those with a need to know.

12. Complaints

If you believe we have not handled your personal information in accordance with the Privacy Act 1988, please contact us first at info@purgetryouth.shop. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

OAIC
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

13. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact

Privacy enquiries: info@purgetryouth.shop
Pinehurst Grove Wellness Pty Ltd, 27 Harbour Esplanade, Sydney NSW 2000, Australia.